Journey Mapper: CX 2.0 in 30 days or less

Build your clear path to AI-powered growth - when everyone else is just talking about the destination

We're a CX innovation consultancy based in Ireland with 20+ years experience in SaaS and tech. We help Customer Support and CX leaders in EMEA to implement tech like Fin2 from Intercom.

We handle the complexity - from tech implementation to team enablement - so you can move forward with confidence while protecting what your customers value most.

Your tools track satisfaction but the board wants revenue growth

Your team excels at support but needs to drive expansion

Everyone's talking about AI, but you can't risk breaking what works

You have more data than ever, but less clarity about what matters

A clear roadmap from support to growth

Smart investments backed by solid business cases

The right balance of human expertise and AI efficiency

A team aligned around value creation, not just problem-solving

Solution	Effort from Your Team	Scope of Services	Strategic Growth Focus	Customisation	Implementation Support
Consultants	Moderate to High	Advisory and Recommendations	Varies	Yes	No (Hands-Off)
Technical Implementers	High	Technical Integration Only	No	Limited	Yes (Technical Only)
In-House Implementation	Very High	Varies	Depends on Internal Expertise	Yes, but Resource Intensive	Internal Only
AI Vendors	High	AI Products and Tools	No	Limited to Product Features	Limited Support
Self-Service Solutions	Moderate	Knowledge Bases, Chatbots	No	Generic Experience	Requires Ongoing Maintenance
Outsourcing Support	Low to Moderate	External Support Teams	No	Low	Variable Quality
Journey Mapper	Minimal	End-to-End Consultancy & Implementation	Yes	Highly Customised	Yes (Hands-On)

What We Do

We handle the complexity of AI-driven customer support and growth initiatives, optimising your CX operations to focus on high-value customer interactions that drive expansion.

As certified implementation partners for the world's best AI first platforms, including Intercom and HubSpot, we're prepared to do the heavy lifting so you can lead and drive success.

Escape the "too busy to improve" trap

We handle the entire implementation of your A.I. agents, from API setup to content configuration. You start seeing results without adding to your team's workload.

See immediate impact with our phased rollout

Start with a small segment of your tickets, prove the value, then gradually expand. You'll see quick wins that build momentum and reduce risk.

Turn support from a cost center into a growth driver

Go beyond just reducing tickets and improving CSAT. Uncover upsell opportunities and boost Net Revenue Retention (NRR), all while reducing your team's workload.

Find out if you're ready for AI First Customer Support

Software Partners

Backed by Industry Leaders

We partner with the best A.I. first platforms to deliver comprehensive, cutting-edge solutions. Our carefully selected partnerships provide you with best-in-class tools and support for your entire customer experience.

Our Value Based Pricing Guarantee

We offer fixed-price, 8-week pilot engagements with a guarantee that if we don't identify at least 3x our fee in new revenue opportunities or cost savings, we'll work until we do. No long-term commitment – see results first.

Journey Mapper offers a comprehensive solution by combining the strategic expertise from 20 years driving growth at companies like Google, Salesforce, IBM, Segment, Vodafone, HubSpot and multiple scaling startups in Europe.

We leverage AI and our team of specialists to deliver tangible results, all while reducing the effort required from your team.

TESTIMONIALS

"We improved customer acquisition, lead generation and customer success very quickly and significantly."

Tom Ryan

CEO, Swaghut

"We worked with Andrew McAvinchey to develop our Inbound messaging and sales strategy at a key time in our company's global expansion."

Conor O'Loughlin

CEO Glofox

"A comprehensive package of services that allowed us to quickly scale up our sales and create measurable, predictable revenue uplifts that we could easily track. It's taken our business to the next level."

Colin Hickey

CCO, Starcircle

"We expanded our company's global expansion to international markets and we were able to gain clarity on the multitude of directions our business can take to access our global market of customers.”