AI-Powered Service,
Without the Complexity
Journey Mapper is the go-to expert for implementing & optimising Intercom’s AI Service Agent, Fin. We help UK & Ireland businesses scale customer support with AI, without the complexity.
With deep expertise in CX, CRM, and AI strategy, we don’t just set up Fin, we fine-tune it to align with your brand, policies, and customer needs.
Whether you’re rolling out an AI Service Agent, optimising Intercom, or migrating from another service desk like Zendesk, Salesforce, or Freshdesk, we make AI-powered service effortless.
Scaling your customer support shouldn’t mean adding more headcount. We help businesses like yours implement & optimise Intercom’s Fin AI Service Agent, so you can handle more queries, deliver better service, and reduce costs without hiring more agents. We specialise in:
Fin AI Agent Rollouts
Get AI-powered customer support running in days
AI Strategy & Service Scaling
Not sure where AI fits? We’ll help with the roadmap
Service Desk Optimisation
Already got Intercom? We add Fin & optimise setups
Book a Free 30-Min AI Advisory Session
Get expert guidance on AI strategy, scaling, or service optimization. No strings attached.