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AI-Powered Service, Without the Complexity

Journey Mapper is the go-to expert for implementing & optimising Intercom’s AI Service Agent, Fin. We help UK & Ireland businesses scale customer support with AI, without the complexity.

With deep expertise in CX, CRM, and AI strategy, we don’t just set up Fin, we fine-tune it to align with your brand, policies, and customer needs.

Scaling your customer support shouldn’t mean adding more headcount.

You Need More Capacity— Without Adding More Headcount

Whether you’re rolling out an AI Service Agent, optimising Intercom, or migrating from another service desk like Zendesk, Salesforce, or Freshdesk, we make AI-powered service effortless.

We help businesses like yours implement & optimise Intercom’s Fin AI Service Agent, so you can handle more queries, deliver better service, and reduce costs without hiring more agents.

We specialise in AI for Customer Service

Fin AI Agent Rollouts

Get AI-powered customer support running in days

AI Strategy & Service Scaling

Not sure where AI fits? We’ll help with the roadmap

Service Desk Optimisation

Already got Intercom? We add Fin & optimise setups

Software Partners

Backed by Industry Leaders

We partner with the best A.I. first platforms to deliver comprehensive, cutting-edge solutions. Our carefully selected partnerships provide you with best-in-class tools and support for your entire customer experience.